RETURN POLICY

Please allow 2-3 business days to process your order. If you have any questions about an order you placed, please contact customer@onighana.com 

RETURNS:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. We will gladly issue a refund for items returned within 14 days of the date you received your order (if applicable). 

Several types of items are exempt from being returned. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. For this reason Bras, Panties, Thongs, Underwear etc., are all FINAL SALE.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it with the tags still attached. It must also be in the original packaging.

We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable. We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box, and not an envelope to insure a full credit. We reserve the right to refuse returns on items that may not meet hygiene and health regulations.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Most refunds take at least 3-5 business days to show up on your bank account statement. If you’ve done all of this and you still have not received your refund yet, please contact us at customer@onighana.com

SALE ITEMS (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Oni Group Ltd. (“ŌNI”) including on our ecommerce platform www.onibyava.com (the “Website”) and when you interact with us on social media, by email, telephone or otherwise.

Our Commitment To Privacy

Ōni values our customers and respects your privacy. This privacy policy (“Policy”) describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our Policy also describes the choices you can make about how we collect and use your information. By using our Website (as defined below), you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information.

If our information practices change, we will post an updated version of the Policy on the Ōni Website (“Website”). You can tell if the Policy has changed by checking the “Last Updated” date that appears below and that will be the date on which the new Policy becomes effective. You may exercise your choices about how we collect and use your information consistent with this Policy at any time. If you have any questions about our Policy, please contact us as described in the section below entitled, "How do I contact you?"

This Policy Was Last Updated March 31st, 2023.

What Kind of Personal Information Does Oni Collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, or credit card number when you visit our Website, place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We may also receive such information if you access our Website with your log-in credentials from a social networking site such as Facebook, Twitter, etc. (and in such cases, in accordance with the terms of use and privacy policy of such social networking site). We also maintain a record of your product interests and the purchases you make online. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

In addition, if you use different devices (such as your home computer, laptop, mobile device, personal digital assistant and/or smartphone) to access our Website, we may be able to associate you with each of your devices. For example, our sites may allow you to access your favorite items or shopping cart via an email link that is unique to your account. By clicking on the link, you will be automatically signed into your account in order for you to continue your shopping experience where you left off. If you choose to click the email link on a new device, we may be able to associate your current device with your account information.

All of the information described above, as well as device information collected through the use of cookies, pixels tags and web beacons as discussed elsewhere below, may be “personal information”

How does Oni Use My Personal Information?

We may use your personal information in the following ways:

·   To process and fulfill your order, including sending you emails to confirm your order status and shipment;

·   To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you direct us not to contact you with promotional communications;

·   To administer and fulfill our contests and other promotions;

·   To help us learn more about your shopping preferences;

·   To help us address problems with and improve our site design, products and services;

·   To enhance your shopping experience through our Website or mail;

·   To analyze trends, usage, activities and statistics;

·   Link or combine with information we get from others to help understand your needs and provide you with better service;

·   To protect the security or integrity of our Website and our business; and/or

·   To contact you if necessary.

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

Does Oni Share My Personal Information?

We may share your personal information in the following ways:

We may share your information with third parties including our agents, service providers, and consultants as needed for them to provide business-related services to us. Such third parties may manage our customer information and perform services on our behalf, such as website hosting, payment processing, order fulfillment, fraud monitoring, identity verification, processing credit card payments, email or mail delivery and administration, promotion fulfillment, surveys or data analysis, generation of lists of new potential customers, etc. We or our partners may also combine your information with publicly available information and information that we receive from or cross-reference with partners.

How Do I Opt Out Of Receiving Promotional Communications?

Oni wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, those instructions are set forth below. All email we send to you includes an “unsubscribe” link at the bottom of each email. If you no longer wish to receive emails from Oni, please click the unsubscribe link included in the footer of all our emails; this will take you to an online form where you will be given a menu of choices regarding our communications and for opting out of receiving further communications, including emails, from us.

Should you no longer wish to receive mail from us, you can go to the Oni website, scroll to the bottom of the page, and click on “Contact Us” or write an email to customer@onighana.com

If you ask us to remove your name and address from all or certain promotional lists, we will maintain your name on a “do not contact” list so that we can honor your request. Please specify if you would like to be removed from receiving (1) direct mail and/or (2) promotional emails. For example, if you simply tell us not to send mailed promotions, we will continue to send you emails.

It may take up to 10 days to process your email request, during which period you may continue to receive communications from Oni.  If you change your mind, you can start receiving promotional communications from us again by contacting Oni Customer Service. Also, please note that if we have variations of your contact information (for example, more than one spelling or record of your name, address, or more than one email address, etc.) that you will need to ask us to remove each such variation in order to be completely removed from our promotional lists. Also, note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or orders you have placed. Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email, even if you have previously unsubscribed. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

 How Do I Know My Personal Information Is Secure?

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. When you enter your personal information on our Website, we use industry standard technology to protect your information as it is transmitted to us. To make sure you are accessing a secure server before you submit personal financial information, depending on your browser, you will see either a closed lock (Microsoft Internet Explorer, Chrome, Safari, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the browser window. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Where can I buy Oni?

Oni is sold exclusively online via onibyava.com

Do you offer plus sizes?

Yes, our sizes range from S to 2XL.

When will you restock? 

We are working hard to restock items that are out of stock. Please sign up for our newsletters and be the first to know when new stock arrives!

What size should I buy?

Do refer to our size chart or refer to the product information. Products can be purchased one size or down if listed under tight or loose fitting.

Where is my order?

Once an order is placed, please allow 2-3 business days for the product to be packed and shipped from our warehouse. Upon order is dispatched, you will receive an email confirming its status.

Where is my return?

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your return/refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this process can take up to 7 business days from the date your package is confirmed as received. Please allow up to 14 business days for the refund to be processed back to your original form of payment.

Can I exchange an item?

At this time we are not able to offer exchanges for underwear. We do offer exchanges for lounge wear and athleisure wear. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it with the tags still attached. It must also be in the original packaging.

What payment options do you accept?

We accept Visa, Mastercard, Mobile Money, Paystack.

What if my product is faulty?

Goods are classified as faulty if they are received damaged, or where a manufacturing defect occurs within 3 months of purchase.

After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear. If your item is faulty upon receipt, you may return it for a refund by logging into www.onibyava.com.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message at customer@onighana.com with the product name you are looking for in the subject line. We will send you a notifications when they are back in stock!