RETURN POLICY

Please allow 2-3 business days to process your order. If you have any questions about an order you placed, please contact customer@onighana.com 

RETURNS:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. We will gladly issue a refund for items returned within 14 days of the date you received your order (if applicable). 

Several types of items are exempt from being returned. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. For this reason Bras, Panties, Thongs, Underwear etc., are all FINAL SALE.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it with the tags still attached. It must also be in the original packaging.

We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable. We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box, and not an envelope to insure a full credit. We reserve the right to refuse returns on items that may not meet hygiene and health regulations.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Most refunds take at least 3-5 business days to show up on your bank account statement. If you’ve done all of this and you still have not received your refund yet, please contact us at customer@onighana.com

SALE ITEMS (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.